Privacy & cookies
How Hotel Pamela handles the information you send us through this website.
Who we are
Hotel Pamela (Pamela Concept Hotel) is run by Piem Dizajn DOOEL, Marshal Tito Str., Negotino, North Macedonia. We are responsible (controller) for your personal data. Questions about your data: concepthotelpamela@gmail.com, phone +389 76 337 750.
What we collect
When you send a booking request: your name, phone number, email address, dates of stay, number of guests, chosen room and any notes you write. When you send a message: your name, email address, subject and message.
Why we use it
Only to answer your request, confirm availability and price, and prepare your stay. The legal basis is your request to book with us (steps before a contract) and your consent when you send the form. We do not use your data for advertising and we never sell it.
Who can see it
Only our reception and management. Form submissions are sent by email through our web hosting to our mailbox, which is provided by Google (Gmail). We share data with authorities only when the law requires it, for example guest registration.
How long we keep it
Booking requests and messages are kept for up to 2 years and then deleted. Records we must keep by law (for example invoices and guest registration) are kept for the period the law requires.
Your rights
You can ask us at any time to see, correct or delete your data, or to stop using it. Write to concepthotelpamela@gmail.com and we will reply within 30 days. You can also complain to the Personal Data Protection Agency of North Macedonia (azlp.mk).
Cookies
This website does not use advertising or tracking cookies and does not use analytics. Your browser only remembers the language you choose, so the site opens in that language next time. Fonts are loaded from Google Fonts, which receives your IP address to deliver them.
Buttons for WhatsApp, Viber, Google Maps, Instagram, Facebook, the restaurant menu and table bookings take you to other services, which have their own privacy rules.
Last updated: October 2026